At Draperly, we want you to be satisfied with your purchase. We accept returns and exchanges for both defective and non-defective products within 30 days of delivery, subject to the conditions below.
30-Day Return and Exchange Window
You may request a return or exchange within 30 calendar days of receiving your order.
Return or exchange requests submitted more than 30 days after delivery are not eligible.
Product Condition
For non-defective returns and exchanges, products must be in new condition.
To qualify, the item must be:
Unworn
Unwashed
Unused
Unaltered
Free from stains, odors, or signs of wear
In its original condition
Defective, damaged, or incorrect products are also eligible for return or exchange if the issue existed when the item was delivered.
If you receive a defective, damaged, or incorrect product, please do not wear, wash, use, or alter the item beyond what is reasonably necessary to inspect the reported issue.
Products that have been worn, washed, used, altered, or damaged by the customer after delivery are not eligible for return or exchange.
Personalized Jerseys
Jerseys with a custom name and number are covered by this policy in the same way as other products.
If your name or number arrives with a stitching error, or does not match what you entered at checkout, it is treated as an incorrect item.
Defective, Damaged, or Incorrect Items
We accept returns or exchanges within 30 days of delivery if:
The item arrives defective.
The item arrives damaged.
You receive the wrong product.
You receive the wrong size, color, design, name, or number compared with your order.
The item has a sewing, material, manufacturing, or production defect.
The item is significantly different from the product description.
Please contact us within 30 days of delivery and provide your order number, a description of the issue, and clear photos when applicable.
Non-Defective Returns
We also accept returns of non-defective products within 30 days of delivery, including situations such as:
You changed your mind.
You ordered the wrong size.
The item does not fit as expected.
You selected the wrong color or product option.
You no longer want the item.
Non-defective returned products must meet the new-condition requirements described above.
Exchanges
We accept exchanges within 30 days of delivery.
For non-defective exchanges, products must be in new, unworn, unwashed, unused, and unaltered condition.
Defective, damaged, or incorrect products may also be exchanged when eligible under this policy.
Please contact us before returning an item so that we can provide return instructions.
Exchange availability may depend on current product, size, color, or style availability.
Return Method
All approved returns and exchanges must be sent by mail.
Please do not send an item back before contacting Draperly and receiving return authorization and return instructions.
After your request is approved, we will provide the appropriate return instructions and return mailing address.
Return Shipping and Return Label
For all approved returns and exchanges, Draperly provides a prepaid return shipping label electronically by email.
Customers can download and print the return label.
Return shipping is free for all approved returns and exchanges, including both defective and non-defective products.
A return label is not included inside the original package.
Please use the return label and instructions provided by our customer support team.
Restocking Fee
Draperly does not charge any restocking fee for approved returns or exchanges.
Refunds
Once the returned item has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method.
Draperly will process approved refunds within 10 calendar days after the returned item has been received and inspected.
After we process the refund, your bank, credit card company, or payment provider may require additional time for the funds to appear in your account.
Original Shipping Charges
Return shipping for approved returns and exchanges is free.
Any original shipping charge paid when placing the order is non-refundable unless the order was defective, damaged, incorrect, or otherwise required by applicable law.
How to Start a Return or Exchange
Before sending any product back, please contact us and provide:
Your order number
The reason for the return or exchange
Clear photos if the product is defective, damaged, or incorrect
We will review your request and provide return instructions and a prepaid downloadable return shipping label by email when your request is approved.
Please do not send a return without prior authorization.
Order Cancellation
If you need to cancel or modify an order, please contact us as soon as possible.
If your order has already entered processing, production, or shipment, cancellation or modification may no longer be possible.
Contact Us
If you have questions about a return, exchange, refund, or order issue, please contact us:
Draperly
Email: info@gamedaydistrict.co
Address: 901 7th St, Lincoln, IL 62656, United States
Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM CT
Please contact us before returning any item.